Terms and Conditions of Purchase and Services — Surf School
Scope and Validity of the Terms
These terms apply to the legal relationships arising between any person and Suusameister OÜ (registry code 16608790), owner of the online store surfmaster.ee (hereinafter “Surfmaster”), in connection with the purchase of services through Surfmaster.
In addition to these terms, legal relationships arising from the purchase of services through Surfmaster are governed by the legislation in force in the Republic of Estonia.
Suusameister OÜ is entitled to amend and supplement these terms and the price list due to the development of Surfmaster and in the interest of better and safer use of the website. Changes and additions to the terms and price list will be announced via the website www.surfmaster.ee. Changes and additions to the terms and price list take effect from the moment the relevant change or addition is published on www.surfmaster.ee. If you submitted your order before the terms changes took effect, the terms in force at the time you submitted your order shall apply to the legal relationship between you and Suusameister OÜ, unless otherwise provided by law or these terms.
The owner of the website surfmaster.ee (hereinafter the “Website”) is Suusameister OÜ.
2. Prices
2.1. Surfmaster’s prices apply provided the invoice is paid on time, as set out in point 4.
2.2. All prices include the tax rates in force in the Republic of Estonia.
2.3. Prices in Surfmaster’s online store may differ from the on-site service prices at the Surfmaster surf school.
3. Shopping Cart and Placing an Order
3.1. You may change the number of products in your shopping cart. You may also change the quantity of service ordered. While viewing the contents of your shopping cart, you may always return to the online store to add more services.
3.2. After selecting the desired services, indicate your preferred payment method and click “Place Order.” Then review all the details once more to make sure they are correct, and click “Confirm Order.” You will be redirected to the payment page.
3.2. [sic — duplicate numbering in original] On the customer details page, enter the required information.
3.3. Please be careful when filling in the fields on the customer details and order confirmation pages, as the accuracy and correctness of this information determines the speed and smoothness of processing the service you purchased.
3.4. The service sales contract is deemed concluded (the Contract enters into force) from the moment the purchase order is confirmed — that is, once you confirm the service in the online store, we consider it purchased by you. By confirming the service, you agree to all the terms of the service and undertake to pay the automatically issued invoice.
4. Payment for Services
4.1. You can pay for services based on the invoice generated in the online store, or via a bank link.
4.2. Under the terms of the Contract, the order amount must be paid to Suusameister OÜ’s bank account by the deadline stated on the invoice.
4.3. 100% of the order amount must be paid before the service is provided.
5. Provision or Delivery of the Service
5.1. Once the Contract has entered into force and payment has been made (in accordance with points 3.4 and 4.3), the service may be redeemed at the Surfmaster surf school or at another location, depending on the service description and the booked time.
5.2. The time of service provision is booked when placing the order, and Surfmaster assumes responsibility for the service taking place at the time indicated in the booking. If weather or other conditions are unfavorable for providing the service, the customer will be informed accordingly and a new time for the service will be agreed. In such a case, the purchased service does not lose its validity. Due to the specific nature of the service, the service provider cannot guarantee suitable weather or other conditions, and when purchasing the service the customer must take into account that the timing of service provision may change.
5.3. If the service provider has not notified the customer of a change in the service time, the service will be provided at the time booked by the customer. If the customer does not show up at the agreed time and place, the service is deemed to have been provided once the booked time has ended.
5.4. If the customer notifies the service provider within a reasonable time, but no later than 24 hours before the service is due to take place, of illness or another valid reason, a new time for the service will be agreed. The service provider has the right to refuse to agree on a new time if there are no new times available, no free spots, or if the service provider deems that there is no sufficiently valid reason or circumstance.
5.5. For surf camps: If the customer notifies the service provider within a reasonable time, but no later than 4 days before the start of the surf camp, of a valid reason (e.g., health problems or other unforeseen circumstances), the customer may: transfer their participation to another camp in the same season (subject to availability), or exchange the service for another Surfmaster service in the same price category (e.g., courses, surf days), or, if desired, carry the participation forward to an equivalent surf camp the following year, provided the dates and programs for the next season have already been confirmed. The service provider has the right to refuse to offer a new time or service if: no suitable times are available, there are no free spots left in the camps, or the service provider deems that there is no sufficiently valid reason or exceptional circumstance.
5.6. To speed up service, when redeeming a service please print out the service invoice or present electronic confirmation to the service provider.
5.7. If an order is cancelled at the customer’s request, Surfmaster will not refund the amount paid for the purchased service unless otherwise agreed. If an order is cancelled by Surfmaster, the customer will be refunded 100% of the total service price.
6. Suusameister OÜ Is Not Liable For:
6.1. Bodily injuries or property damage to the customer arising during the provision of the service.
6.2. All provision of services takes place at the customer’s own risk or that of the customer’s guardian. Suusameister OÜ assumes no liability for injury, death, or property damage to the customer.
7. Customer Liability
7.1. Any property damage caused to Surfmaster through the customer’s fault during the provision of the service must be compensated immediately by the customer, either to Suusameister OÜ’s bank account or in cash. Property damage is assessed immediately by the service provider upon occurrence. The amount of damages depends on the extent of the damage and the price of the item.
7.2. The customer is not liable for normal physical wear and tear of an item.
8. Liability and Force Majeure
8.1. Suusameister OÜ is liable to you, and you are liable to Suusameister OÜ, for damage caused to the other party by breach of these terms, in the cases and to the extent provided for under the legislation in force in the Republic of Estonia.
9. Other Terms
9.1. All customer personal data made known in the course of visiting the Surfmaster online store and making purchases is treated as confidential information. An encrypted data communication channel with banks ensures the security of the purchaser’s personal data and bank details. Suusameister OÜ itself has no access to this data.
9.2. Matters not separately addressed in these terms are governed by the legislation in force in the Republic of Estonia.
9.3. Disputes arising between you and Suusameister OÜ in connection with ordering and purchasing services through the Surfmaster online store shall be resolved through negotiation. If no agreement is reached, either party has the right to turn to the Consumer Protection Board or the courts to protect their rights. Disputes shall be resolved in accordance with the legislation in force in the Republic of Estonia.
Disclaimer
10.1. Service images are illustrative only.
10.2. Service prices and availability may change without notice. In such a case, Suusameister OÜ reserves the right to withdraw from the sale and refund the customer’s money to their bank account within 14 working days.
10.3. Suusameister OÜ reserves the right to withdraw from a sale if one of the following problems has occurred with the service: a human error in entering the price, or a technical system error (for example, if a service worth EUR 50 is suddenly listed for sale at EUR 5, this is clearly an error. We therefore assume the customer should understand that this is an error and that the service is not meant to be sold at such a price).
10.4. Service information is checked and improved regularly. Data may have been updated since your last visit. Please always check the information before purchasing a service. If you notice any inaccuracies in the service listing or price, please notify us by email at info@surfmaster.ee.
10.5. Prices in Surfmaster’s online store may differ from the on-site prices at the surf school.